Böcker i bokhyllan ”Customer service” som skapats av Elena Shalnova

Маршрут построен! Применение карт путешествия потребителя для повышения продаж и лояльности

Do You Want to Keep Your Customers Forever

Return On Customer

Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint

Summary: One Billion Customers – James McGregor

Summary : What Customers Really Want – Scott Mckain

Think Round: How To Own The Future By Focusing 100% Of Your Company On Customers & Consumers 100% Of The Time

A Guide to Better Management Keeping Customers Satisfied

Holonomics

Customer Experiences With Soul: A New Era In Design

Digital Sales Transformation in a Customer First World

Are Your Customers Being Served?

Negotiating With Tough Customers

Powerful Phrases for Effective Customer Service

CUSTOMER SERVICE IN AN INSTANT – eBook

Customer's New Voice

Summary : Amaze Every Customer Every Time – Shep Hyken

Managing Customers

How to Deal with Difficult Customers

Summary: Getting Into Your Customer's Head – Kevin Davis