Networking: How to Use Network Advertising on Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube, and More

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Rather than have the consumer continue to present the argument on the social media forum, respond with something similar to: “We would like to do everything we can to rectify the situation. We have sent you a private message to resolve any issues with our product or service.”

By using this method, the consumer voices his or her complaint and the business demonstrates their concern for their consumers ‘satisfaction.

For the complaint to be resolved, it is suggested that you acknowledge the situation publicly on the forum and respond to the actual complaint privately.