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The Nordstrom Way to Customer Service Excellence

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Brett King
Bank 2.0. How customer behaviour and technology will change the future of financial services
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Jorg Dietzel
Create, Convince, Connect. Fundamentals of Advertising, Branding and Communication
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Yeung Rob
BSS: The New Rules of EQ. Using emotional intelligence to get ahead
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David Orrell
Economyths: Ten Ways That Economics Gets it Wrong
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Kaiwen Leong,Elaine Leong,Wenyou Tan
Venture Capital. How to raise funds for your business
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Petruzzi Jimmy
Coaching and Mentoring Learning Resource Manual
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Warren Greshes
The Best Damn Sales Book Ever
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Anthony Ekanem
Customer Loyalty
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Nick Powdthavee
The Happiness Equation: The Surprising Economics of Our Most Valuable Asset
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Kishore Mahbubani
Can Asians Think?
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