The complainer, rather like the diversity practitioner, knows all about stoppages and blockages, where they happen, when they happen, how they happen. I
Monica Gaonahar citerati fjol
To make use of policies in a complaint is often to point to their failure to be followed.
Monica Gaonahar citerati fjol
By “nonperformative” I refer to institutional speech acts that do not bring into effect what they name
Monica Gaonahar citerati fjol
To make a complaint is often to find a gap, a gap between what
Monica Gaonahar citerati fjol
A complaint procedure is how you learn what to do, where to go, in order to make a complaint.
Monica Gaonahar citerati fjol
you can stop something by making it hard to use.
Monica Gaonahar citerati fjol
You can be told no by being told there is no complaints procedure
Monica Gaonahar citerati fjol
administrative failure can mean more effort is required by those who make complaints
Monica Gaonahar citerati fjol
If to make a complaint is to write a history of complaint, then a complaint folder is a history holder.