In today’s world, being good is not enough. In such a rapidly evolving landscape, the quest for operational excellence is the cornerstone of success for organisations in all industry sectors, from manufacturing to services.
Aided by real-life examples and practical insights, readers of this book delve into the pillars of operational excellence: customer focus, waste reduction, value-adding processes, reengineering, and continuous improvement.
This book is for you if:
o You are a manager and a change agent who believes in the power of learning and continuous improvement.
o You’re looking for practical methods to improve your company’s processes, products, and services and, as a result, both customer and company value.
o You are committed to fostering an organisation that learns, adapts, and flourishes in the face of change.

Smart industrial companies actively drive process innovation, besides product innovation. Only continuous improvement in both leads to excellence. Martin Hirzel, President SwissMem

If companies want to survive and grow, they must chase “waste” in all their business processes and eliminate non-value-adding activities. The methods and tools of this book are for those who want to act and strive for excellence. Philipp Morgenthaler, Head Manufacturing, Circa group
Operational excellence orients businesses to increase customer value and build a learning, innovating and resilient organisation, able to face new challenges. If improving your business is important to you then you must read this book. Shaun West, Professor for Product & Service Innovation HSLU

The Author: Fabio Mercandetti holds a MSc with honours in Chemical Engineering from Politecnico di Torino, Italy. He worked for 27 years for industrial multinationals as consultant and executive, up to the executive board of a quoted Swiss multinational. He led Operations and Corporate Development, with a passion for managing and improving business processes and companies. Since 2011 he is passing his experience of real businesses to younger generations, designing and teaching Business Engineering courses at the University of Applied Arts and Sciences of Luzern, Switzerland.

Mercandetti Fabio F.