In this Minisode Monday, David Burkus, author of Under New Management: How Leading Organizations Are Upending Business as Usual, joins us to talk about a better alternative to the compliment sandwich -- that annoying phenomenon where "constructive criticism" (aka something negative) is given between two compliments as a way to cushion the blow. The Cheat Sheet: The recipe for a compliment sandwich: Hey! You're great! | something terrible about you or something you've done that you don't want to hear | But you're still really great! This is designed to cushion the blow of criticism by buffering bad news between two bits of good news. The problem: it's disingenuous and psychologically confusing. What is the person being served a compliment sandwich supposed do with the information presented? In an office setting, for instance, they may well wonder if they're being promoted or fired when the boss offers them this sandwich most unsavory. David recommends this alternative to the compliment sandwich (courtesy of Pixar): Plussing. In plussing, you can add positive or negative feedback, but you have to add a plus -- some piece of suggestion onto what you can do to solve the problem being addressed. David offers an example that will leave you with a better taste than any compliment sandwich ever could. To learn more about social dynamics and productivity hacks, take the Art of Charm Challenge by clicking here, or text CHARMED to 33444. Also be sure to check out our Social Capital Intensive here! Let us know about how you put today's Minisode Monday into practice! Leave a comment below, tweet with @TheArtofCharm in your response, or write to Jordan directly:
jordan@theartofcharm.com (he reads everything)! Does your business have an Internet presence? Now save a whopping 50% on new webhosting packages here with HostGator by using coupon code CHARM! Listen to The Art of Charm, The Unmistakable Creative, and hundreds of your favorite podcasts with the free PodcastOne app (on iOS and Android) here! Find out more about the team who makes The Art of Charm podcast here! Show notes at
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